We’ve compiled answers to the most common questions about our services at Graphic Xpress. If you don’t find what you’re looking for, feel free to contact us!
What services do you offer?
We specialize in:
- Branding and Identity Design
- Web Design and Development
- Graphic Design for print and digital media
- Illustration and Infographic Design
- Packaging Design
- Motion Graphics and Animation
- Social Media Graphics
- Resume Design
- Video Editing
How do I get started with a project?
Getting started is easy! Simply contact us through our contact form, email us at support@graphicxpress.agency or call us at +201127572504 . Share your project details, and we’ll schedule a consultation to understand your needs and provide a custom quote.
What is your turnaround time for projects?
Turnaround times vary based on the complexity of the project:
- Logos and branding: 1–2 weeks
- Web design: 3–6 weeks
- Print designs (flyers, brochures, etc.): 3–5 business days
- Social media graphics: 1–3 business days
We’ll provide an estimated timeline during the initial consultation.
Can I request revisions?
Absolutely! Each project includes 5 revisions to ensure the final design meets your expectations. Additional revisions may incur extra charges.
Do you offer custom packages?
Yes! If you need a combination of services, we’ll create a custom package tailored to your requirements.
What payment methods do you accept?
We accept payments via:
- Credit/debit cards
- PayPal
- Bank transfers
- Instapay
- Wallet
Invoices are issued before the project begins, and payment terms are outlined clearly in your project proposal.
Do you work with international clients?
Yes, we work with clients worldwide! Our communication channels include email, video calls, and messaging apps to ensure seamless collaboration.
Can you handle urgent projects?
Yes, we offer expedited services for tight deadlines. Additional charges may apply depending on the urgency.
What is your refund policy?
Refunds are handled on a case-by-case basis. For detailed information, please visit our Refund & Return Policy.
How will I receive my final files?
Upon project completion, we deliver final files via email or a secure file-sharing platform in the required formats (e.g., JPEG, PNG, PDF, AI, etc.).
Can I use my designs for commercial purposes?
Yes, once payment is completed, you’ll own the rights to the final designs for commercial use, unless specified otherwise in the project agreement.
Still Have Questions?
We’re here to help! Reach out to us at:
- Email: support@graphicxpress.agency
- Phone: +201127572504
Let’s create something amazing together!